For all your Boat Needs
Pricing And Availability:
Please note that prices are subject to market conditions and therefore may change without notice. Certain products may be withdrawn from sale at any time or may not be continuously in inventory. Check online for the most current pricing and availability.
Methods of Payment:
We currently accept Paypal payments and wire transfers in Euro currency only. Please note that we will only ship to confirmed the address on your paypal account - no exceptions. We will ship the goods when the funds reach our account. Money sent by wire transfer normally take between 2 to 3 days to clear.
We will only charge VAT (Value Added Tax) to customers in Malta and other customers in the European Union. No tax (VAT) will be charged to non EU countries.
Customs, Duties, And Import Fees:
We will assist you, however, customs procedures vary from country to country, and agent to agent. Please check with local officials regarding cost and proper procedures for labeling. We can provide a proforma invoice if needed. BoatCareSupplies are not responsible for customs charges and duties or delays by custom officers, shipping agents, or flight delays once the shipment leaves our warehouse. We will bill for any duties and taxes that are charged back to us after the initial shipment.
We can ship to virtually any address in the world. Note that there might restrictions on some products, and some products cannot be shipped to international destinations. We suggest that you contact us by using our Contact Us form to receive a shipping quote to your destination. For payments, we accept Bank to bank transfer or Paypal payments.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.
You may return most new, unopened items within 7 days of delivery for a full refund - excluding shipping cost. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (15 to 20 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Inflatable boats, outboard motors, life rafts, kayaks, trailers, cut goods, custom canvas, products with a broken seal, clearance items, close-outs, discontinued and specially ordered items are not returnable. If these items are found to be damaged or defective, you must notify us within 5 days for replacement. Unfortunately, we can not accept returns older than 30 days.
Damaged Or Missing Goods Shipped By Parcel Carrier: We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please contact our Customer Service immediately at +356 79466868. Do not discard the box or any packaging materials. Most claims must be filed with the carrier within 10 days of receipt of delivery.
Damaged Goods Shipped By Truck:
All truck shipments must be inspected with the driver present. If a complete inspection is not possible with the driver present, sign for as "pending inspection" and note any signs of damage to carton or product. Do not discard the packaging. If damage is found with the driver present, do not accept shipment and contact our Customer Service immediately at +356 79466868.
We respect your privacy. All personal information you provide us is kept confidential. We do not rent, trade, or sell your personal information. Ever. Period.
MISTAKES DO HAPPEN: Typographical, photographic, pricing, and editing errors in our catalog, flyers, advertising, and website are unintentional and we reserve the right to correct them.